THERE’S good news for owners keen to see a faster turnaround when it comes to car repairs, as Ford customers will be able to pick their vehicles up from dealerships sooner following the launch of new parts delivery services.
New systems developed by Ford’s customer service team ensure that virtually all urgent parts can be delivered to dealers either the same day, or by 08.00 the next morning. By minimising the delivery time for parts, it’s believed that the Ford dealer network can complete servicing and repair work quicker.
Ford’s central Daventry Parts Distribution Centre is now working to a 08.00 arrival deadline for urgent overnight parts. This means that dealers can order from over 120,000 part lines for delivery before the start of business, helping them to complete work on customers' vehicles promptly.
Complementing Ford Daventry, a new During the Day Delivery (3D) programme uses 12 regional depots to deliver parts within a few hours – maximising the number of jobs that can be completed the same day.
“Ford is the first volume manufacturer offering reliable same-day parts availability to all of its dealers nationwide,” says John Cooper, Ford customer service division director. “Combine this capability with 08.00 overnight deliveries from Daventry, and it’s clear that Ford owners will be back on the road quicker.”
The 3D programme includes a network of 12 regional hubs established in partnership with major Ford dealer groups. 3D operators provide dealers in their region with at least two daily parts deliveries – one early in the day and one during the afternoon – so dealers are never more than a few hours away from their next delivery.
